Get in Touch
Have a question about an order, product compatibility, or warranty? Our U.S.-based support team responds during regular business hours (Monday–Friday, 9 AM – 6 PM ET). For the fastest resolution, please include your order number when contacting us.
Email Support
For pre-sales questions, order updates, or return requests:
support@pro-homeimprove.com
We typically reply within 1 business day.
Live Chat
Need a quick answer? Click the chat icon at the bottom right corner to talk with a real person (not a bot) during support hours. After hours, leave a message and we’ll follow up the next business day.
Before You Contact Us
Check your order confirmation email for tracking links
Visit our FAQ page for common setup and troubleshooting guides
Have your model number ready for faster troubleshooting
Official Distributor Status
As an authorized official distributor of VEVOR, we handle all product and warranty inquiries directly. For returns or warranty claims, please contact us first – we will provide a domestic return label and process replacements per VEVOR’s policy.