Privacy policy

1. Overview

prohomeimprove（“we”, “us”, “our”, or “the Company”）respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using our site, you consent to the practices described in this policy.

2. Information We Collect

A. Information You Provide to Us

Account information： Name, email address, shipping/billing address, phone number, and password (if you create an account).

Order information： Products purchased, order date, and transaction details.

Payment information： We do not collect or store your credit card or bank details. All payments are processed through PayPal. Please refer to PayPal’s privacy policy for how they handle your payment data.

Communications： Any information you provide when you contact us via email (support@pro-homeimprove.com) or live chat.

B. Information Automatically Collected
When you visit our site, we may automatically collect:

Device information： IP address, browser type, operating system, and device identifiers.

Usage data： Pages viewed, time spent on site, links clicked, and referring website.

Cookies and tracking technologies： We use cookies to remember your cart, login status, and site preferences. You can disable cookies through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

Process and fulfill your orders (including shipping, order confirmation, and returns).

Communicate with you about your order, account, or customer service inquiries.

Improve our website, products, and customer experience (e.g., analyzing site traffic).

Send you marketing emails only if you have opted in. You can unsubscribe at any time via the link in the email footer.

Detect and prevent fraud, unauthorized transactions, or other security issues.

Comply with legal obligations (e.g., tax or record-keeping requirements).

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share your information in the following limited circumstances:

Recipient	Purpose	Data Shared
PayPal	Payment processing	Order total, transaction ID, your email (to send invoice)
Shipping carriers (e.g., UPS, USPS)	Delivery of your order	Name, shipping address, phone number
Email service provider	Sending order confirmations and support replies	Email address, order details
Legal or government authorities	When required by law, court order, or to protect our rights	Varies by request

We may also share aggregated, anonymized data (which cannot identify you personally) for analytics or marketing purposes.

5. Your Privacy Rights

Depending on where you reside, you may have the following rights regarding your personal information:

For California residents (under CCPA)：

Right to know： Request a copy of the specific personal information we have collected about you in the past 12 months.

Right to delete： Request deletion of your personal information, subject to certain exceptions (e.g., completing a pending transaction or complying with legal obligations).

Right to opt-out of sale： We do not sell your information, so no opt-out is needed.

Non-discrimination： We will not discriminate against you for exercising any of these rights.

For all users (including GDPR rights if applicable)：

Access： Request a copy of your personal data.

Correction： Correct inaccurate or incomplete data.

Deletion： Request erasure of your data (subject to legal retention periods).

Restriction： Limit how we use your data in certain circumstances.

Portability： Receive your data in a structured, commonly used format.

To exercise your rights, please contact us at support@pro-homeimprove.com with the subject line “Privacy Request”. We will respond within 30 days (or as required by law). We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

We use cookies for essential site functions (shopping cart, login), analytics (e.g., Google Analytics to measure site traffic), and preferences (remembering your language or region). You can manage cookies through your browser settings. Disabling non-essential cookies may affect site functionality.

We do not currently respond to “Do Not Track” (DNT) signals, as no universal standard exists.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

SSL encryption on all pages where personal information is entered.

Restricted access to customer data (only authorized employees who need it for order processing).

Secure storage of passwords using hashing algorithms.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

Order history： For tax, warranty, and customer service purposes – typically 7 years (as required by U.S. tax law).

Account information： Until you delete your account, plus a reasonable transition period.

Marketing data： Until you unsubscribe.

When no longer needed, we securely delete or anonymize your information.

9. Children’s Privacy

Our site is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us immediately, and we will delete it.

10. Third-Party Links

Our site may contain links to third-party websites (e.g., PayPal). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.

11. International Data Transfers

Our website is operated from the United States. If you access our site from outside the U.S., your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from your country. By using our site, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Effective Date” at the top indicates when changes were last made. If we make material changes, we will notify you by posting a notice on our website or sending an email (if you have an account). Your continued use of the site after any change constitutes acceptance of the updated policy.