Terms and Conditions

1. Overview

This website is operated by prohomeimprove. Throughout these Terms, “we”, “us”, “our”, and “the Company” refer to prohomeimprove. The terms “you” and “your” refer to any user, browser, customer, or other person accessing this website or purchasing products from us.

By visiting our website or making a purchase, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced here. If you do not agree to all Terms, you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically. Continuing to use the site after changes are posted means you accept those changes.

2. Eligibility and Account Responsibility

By using this site, you affirm that you are at least 18 years old, or have obtained parental/guardian consent. You are responsible for maintaining the confidentiality of your account login information. We are not liable for any loss or damage from unauthorized use of your account. You agree to provide accurate, complete, and current account information.

We reserve the right to restrict, suspend, or terminate any account at our sole discretion, without notice, for any reason including violation of these Terms.

3. Accuracy of Information

We strive to display product descriptions, colors, pricing, and availability as accurately as possible. However, we do not warrant that all information on this site is error-free, complete, or current. Minor variations in color (due to monitor settings), typographical errors, or omissions may occur. We reserve the right to correct any errors or update information at any time without prior notice, including after an order has been submitted. Reliance on any information on this site is at your own risk.

4. Products and Pricing

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or restrict sales to any person, region, or jurisdiction at our sole discretion. Prices and descriptions may change without notice. We do not warrant that product quality will meet your expectations, or that any errors in service will be corrected.

5. Placing an Order

A. Order Acceptance
When you place an order, you represent that you have the legal right to use the payment method provided. Order confirmation emails are acknowledgments only – they do not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including pricing errors, availability issues, or suspected reselling. If we cancel an order after payment, we will issue a full refund.

B. Pricing Errors
Despite our best efforts, occasional pricing errors may occur. If an item’s correct price is higher than the stated price, we will contact you before processing or cancel the order with a full refund. We are not obligated to honor pricing errors.

C. Promotional Codes
Promo codes are subject to expiration dates, terms, and restrictions. They are not redeemable for cash, may not be transferred, and may be canceled or modified at any time without notice.

6. Payment Methods

We accept PayPal as our sole payment gateway. By completing a purchase, you authorize the transaction via PayPal. All payments are processed in U.S. dollars. You are responsible for any applicable taxes, shipping fees, and handling charges shown at checkout.

7. Shipping and Delivery

Products are shipped to the address you provide. Title and risk of loss pass to you once the carrier picks up the package. Delivery estimates are not guaranteed unless otherwise stated. We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

8. Returns and Refunds

Returns are governed by our separate Return & Refund Policy, which is incorporated into these Terms by reference. Please review that policy before making a purchase. Key terms include:

30-day return window for eligible issues
Free return shipping only for verified defects or errors on our part
15% restocking fee for buyer’s remorse returns
12-month warranty for manufacturer defects (buyer pays return shipping after 30 days)

9. User Comments and Submissions

If you send us comments, suggestions, ideas, or other materials (“Feedback”), you agree that we may use, edit, or distribute that Feedback without restriction or compensation to you. We have no obligation to keep Feedback confidential, respond to it, or pay you for it.

You agree that your Feedback will not violate any third-party rights (including copyright, trademark, or privacy) or contain unlawful, abusive, or malicious content. You are solely responsible for any Feedback you submit.

10. Third-Party Links

Our site may contain links to third-party websites. We do not control, endorse, or guarantee any third-party content or services. We are not liable for any harm or damages related to your use of third-party sites. Please review their policies before engaging in any transaction.

11. Disclaimer of Warranties

Your use of this site and our services is at your sole risk. Unless expressly stated otherwise, all products and services are provided “as is” and “as available” without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that our service will be uninterrupted, timely, secure, or error-free. We may remove or cancel the service at any time without notice.

12. Limitation of Liability

To the maximum extent permitted by law, prohomeimprove shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the site or any products purchased. Our total liability for any claim relating to your purchase or use of the site shall not exceed the amount you paid for the product(s) at issue.

Some states do not allow the exclusion of incidental or consequential damages, so this limitation may not apply to you. In such states, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless prohomeimprove and its officers, employees, and agents from any claim or demand (including reasonable attorney’s fees) arising from your violation of these Terms, misuse of the site, or violation of any law or third-party right.

14. Termination

These Terms are effective until terminated by either party. You may terminate by ceasing use of the site and closing your account. We may terminate or suspend your access immediately without notice if you breach any provision of these Terms. Upon termination, your right to use the site stops immediately.

If you cancel your account, any pending orders will be completed or canceled at our discretion. After cancellation, you will lose access to your order history, saved addresses, and any unused promo codes. We will delete your personal data within 14 calendar days of written confirmation of your cancellation request.

15. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), to be held in Delaware, unless otherwise agreed. You waive the right to participate in class actions or class-wide arbitration.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with our Return Policy, Privacy Policy, and any other policies posted on this site, constitute the entire agreement between you and prohomeimprove, superseding any prior agreements.

17. Changes to Terms

We may revise these Terms at any time by posting an updated version on this page. The “Effective Date” at the top indicates when the Terms were last changed. Your continued use of the site after any change means you accept the revised Terms.